Delay and
Cancellation Policy

We understand that delays can occur. To ensure the best experience and full transparency, our delay policy is as follows:

• Active Monitoring: We actively monitor the status of all our clients' flights. In case of arrival delay, pickup time will be automatically adjusted — no extra charge for flight delays.
• Free Waiting Time: From the actual landing of the flight, we offer 60 minutes of free waiting time for domestic and international passengers, to allow for disembarkation, immigration and luggage collection.
• Communication: In case of a significant delay, our team will contact the passenger or booking responsible for an update and confirmation.

If the passenger does not appear at the meeting point and there is no prior communication within the following timeframes:

In case of any unexpected delay or difficulty finding your driver, contact our service center immediately:

• WhatsApp: (21) 96477-1415
• Phone: (21) 96477-1415 — 24-hour service

Our priority is to offer a high-quality executive transport service with maximum flexibility. To ensure transparency and the best experience, we present our Cancellation Policy:

* Cancellations less than 24 hours before are charged in full as the vehicle and driver are already dedicated to your booking.

To request cancellation, use one of the following channels:

• WhatsApp / Phone: (21) 96477-1415 — 24-hour service.
• E-mail: contato@futuretransporte.com.br — In the subject line include "CANCELLATION" and your full name.

• Cancellation up to 48h before: Full refund of 100% of the amount paid.
• Cancellation between 48h and 24h before: Refund of 50% of the amount paid.
• Less than 24h or No-Show: No refund.

The refund will be processed within 5 business days from cancellation confirmation, via the same payment method used in the original booking.

We understand that unexpected events happen. Cancellation fees may be waived or reduced in force majeure situations, subject to review and proof:

• Documented Emergencies: Serious medical emergencies, family bereavement or other force majeure events duly documented.
• Extreme Weather Conditions: Cancellations due to conditions that prevent safe service delivery (closed airports, impassable roads) will be evaluated case by case.
• Future Transporte Service Failure: If the impossibility is due to our operational failure, the refund will be 100%.

The final decision on fee waivers in exceptional cases rests with Future Transporte.